Common Questions
Coordinator FAQ
Why Choose the Invisible Hostess?
“I emailed all my friends asking them: ‘What is the most important thing I should make sure I do for my wedding?‘ Half responded with, ‘A wedding coordinator was the best money I spent, and the other half said, I should have gotten a wedding coordinator.’” – 2011 CLIENT, REBECCA
You only have one shot to get this day right, so why leave it to chance on well meaning friends and family when hiring a coordinator will ensure a smooth event? Hiring a professional means having a set of eyes and ears to double check the work you’ve already done as well as think about questions that may never cross your mind until it’s too late. There is so much detail to collect and manage we create wedding booklets for our clients containing every event detail.
Want to know more about Sheena, Natasha, Jocelyn, Mary and Kristine? Read About Us.
What makes you different from other coordinators?
AWARD-WINNING :: We are the only Wedding Coordinator in WA state that has won Best of Bride six times, let alone six consecutive years! This award is determined by our clients and ultimately our peers, which we believe is a statement to our mission to collaborate and work well with our clients and our industry mates.
LONGEVITY & EXPERIENCE :: We’ve been an ongoing business since 2006. We’re not just starting out and we’re not “learning” on your wedding. We bring experience, maturity, sophistication and loads of past lessons to your wedding planning process. If, after 11+ wedding seasons we’re still learning little tips and tricks every weekend, imagine what a lesser experienced coordinator is figuring out on your dime.
WELL-ROUNDED BACKGROUND :: The Invisible Hostess is a logistics management team. For the first 10 years of the business, we had a staff and bartending division of the company (read more out our history here). Because we have intimate knowledge of event flow, room flips and f&b services, this carries over into your coordinator’s realm of expertise. We don’t just see a wedding aesthetically, but we examine the blueprint of your day, going over the plans with a fine toothed comb.
REFERRAL BASED BUSINESS :: 90% of our business comes from someone in the wedding industry referring us. That’s huge. Many couples may have first found us online, but as they shop around for other vendors, our name is frequently brought up as a good coordination team, which is why they decide to reach out. We are proud to have the support of our community, and it speaks volumes that they want to continue to work with us again and again.
What is the best of bride award about?
Every year Seattle Bride Magazine puts out the Best of Bride issue which features wedding industry professionals that are the best in their category. Winners are decided by past clients and ultimately by their peers. We won our first Best Day-of Coordination award in 2011 and we have won this honor six years running. No other coordinator has ever done this. We are incredibly humbled and honored that our peers continue to support us and affirm what we love to do.
I see there are five of you. Will I receive the same service no matter the person I work with?
It’s true: Sheena is the owner, Natasha joined our coordination team in 2013 and then Mary, Jocelyn, and Kristine were asked to join the ranks after an impressive 2014 inaugural season. It’s hard not to assume “First string, second string… etc.” Let us assure you this is not the case and here’s why:
- Our process is systematized. We like to think we’ve “Starbucks’d” our services. Meaning, no matter who you work with, your experience is the same. We accomplish this by standardizing our forms, our work flow right down to our email verbiage and communication style. The only variable is our personalities. With that said, the five of us are outgoing, friendly, take charge, but also collaborative. True, we bring different backgrounds to the table, but that also means you have access to five professionals’ knowledge instead of one.
- It took 8 years to add a third coordinator, and another 2 years to grow the team again. As owner, Sheena takes her company’s brand and reputation seriously. She wants “clones” of herself in these coordinator roles. While we’re obviously our own individuals, we have the common goal of your satisfaction and work in like-minded ways.
What is the difference between a Senior Coordinator and a Coordinator?
The only difference is longevity in the industry. The services and resources are all the same. Think of it in terms of going to a salon you really trust. You trust the brand and the salon reputation, but the stylists charge differently based on hours invested in perfecting their craft. We’re proud to say that Mary and Kristine have received nothing but praise from each of their couples and their families.
Services FAQ
What kind of couple works best with you?
For Day of Coordination: We work well with couples that want to plan and orchestrate their wedding up to a certain point, and then let go of the details, as the wedding gets closer. This is our most budget friendly option, yet you get full access to our brains from the moment you book!
For Full Planning Light: Couples that need the full service convenience, but have a tighter budget and are willing to handle some of the “final step tasks” in order to keep our rates lowers benefit from this service. Possibly our most popular package, it’s a great balance.
For Full Planning and Design: Couples who have demanding schedules and cannot afford to invest much time in the planning, yet want a well run and beautifully design affair benefit most from this service. This level of help can be a “set it and forget it” type of involvement from the couple, if they choose.
All Types of Clients:
We work well with couples who understand the level of work and time it takes to ensure your logistics and details happen.
We work well with couples that know unexpected surprises happen at every single wedding, and they want a person they can count on to handle it.
We work well with decisive couples.
We work will with couples who trust our professional judgement during the planning and on the day-of.
We work with couples who value the idea of being 100% present in their day.
Can I customize your packages?
Yes, we can always add to existing packages. Our rates are the base price which we start from and then we can add from there based on your specific needs. Rarely is there a scenario where clients don’t utilize the selected package offerings.
I only need a coordinator for my reception. Does this lower your fee?
This is not an uncommon question and the short answer is, yes, it can reduce the rate. The longer answer is that ceremonies are probably the shortest piece of what we do. Not doing a ceremony saves us about 4 hours of work and eliminates one vendor we assist in managing (the officiant). The rest of your wedding day is largely about the reception and all of the players in that event. Any price reduction would be nominal.
If a ceremony is taking place on the same day as the wedding, no matter if it’s at a different venue (i.e. church and reception hall), removing ceremony coordination is not an option. The reasoning behind this is that your vendors, family and guests assume we know ALL aspects of your day and when we are asked questions revolving around the ceremony that we can’t answer, it makes us look unprepared. To ensure a seamless day, we require to be a part of all wedding events on the day of. We understand some places of worship require you to use their coordinator for the service and we respect that. Let us tell you how we can still assist you while not getting in their way.
Do you coordinate destination weddings?
Yes, we do! We coordinate local destinations and have flown across the country as well. Travel, accommodation and meal fees apply.
What qualifies as a “Destination Wedding?”
If your wedding is taking place at a regional resort where guests will be staying overnight, or the travel is beyond 2 hours one way, we consider this to be an Northwest Destination wedding and require two night’s accommodations for your coordinator and her assistant. This would mean one room with two beds for the night of the rehearsal and the night of the wedding. Additional nights may be required if there is an extra day between these two events (i.e. Thursday rehearsal and Saturday Wedding). If your wedding is taking place not at a resort, but where accommodations still need to be arranged, you will be invoiced for two nights at the average cost of a three-star hotel for that area and your coordinator will arrange her own accommodations.
A flat travel fee of $500 will be applied to cover all weekend-of travel and time involved in getting and staying at your destination. This fee does not cover site visits outside of the wedding weekend. For additional site visits, a $50/hr travel fee applies.
Fine Print FAQ
How do you determine your rates?
There are things that can only be learned with 25 accumulated years of experience. We also make ourselves completely accessible to you, we aim to respond within 24-48 hours of your emails and calls from the moment you book, and you don’t share your coordinator with another couple the weekend-of. We’re readily referred and awarded for a reason.
Experience equates smooth wedding days. Our price is determined by an equation of industry standard + reputation + experience.
How do payment terms work?
We accept checks and credit cards. For Final Planning and Day of Coordination, and for Full Planning Light we split your payments into two installments. Half of the balance is due when booking and the other half is due 14 days before the wedding. If need be, we can discuss other options as well.
For Full Planning and Design clients, payments are broken into 3 installments.
What is your cancellation policy?
From our contract…
CANCELLATION/BOOKING. Upon booking, indicated by a signed contract and retainer received, (now tobe referred to as Client) has a 3-day grace period to retract Agreement with The Invisible Hostess per the Buyer’s Remorse Law and Client will be refunded the 50% retainer. If Client cancels after the three-dayperiod, and it is more than 12 months to the event date, Client’s 50% retainer is refundable. If Client shouldcancel 12 months or less from the event date, Client’s 50% retainer is non-refundable unless another event of equal or greater value replaces the event. If Client cancels within 90 days from Client event, Client will still be responsible for the final balance.
CHANGE-OF-DATE POLICY. When changing the event date, our cancellation policy applies. While we are retaining Client’s business, there is a loss of business we incur by turning away other potential clients. We cannot guarantee availability for Client’s newly selected date, however the Client will forfeit retainer regardless, unless of course another event of equal or greater value replaces Client’s event. A new retainer and balance would apply to Client’s new date.
What forms of payment do you accept?
We prefer check, but also accept credit card.
May we contact past clients about their experiences?
Absolutely! Upon request we can provide information to connect with past clients and hear their stories. You can also see many of our testimonials on our testimonial page.
Can we meet in person before we book?
Please contact us for your complimentary “getting acquainted” meeting. We can discuss your wedding vision, how you need help, and learn how our services fit into your day. Our office is located on Capitol Hill in Seattle, WA.
I have a few more questions before scheduling a meeting—may I call?
You can call our office at 206.227.8572. Our phone goes to voicemail and is then transcribed to emails. We will call you back or you may also leave your email address on the voicemail for correspondence that way.